Showing posts with label exhibit maintenance. Show all posts
Showing posts with label exhibit maintenance. Show all posts

Thursday, January 22, 2026

New Year, New Exhibits Approaches


You know that exhibit in your museum? The one with the hand crank that stopped working last July? Or the touchscreen that's been displaying "Loading..." since Thanksgiving? Maybe it's the fabric panel that's faded to the point where visitors squint at it like they're deciphering ancient hieroglyphics.

We've all been there. January brings that fresh-start energy, and while you might be Marie Kondo-ing your sock drawer at home, it's also the perfect time to take an honest look at your exhibit floor.

The question isn't whether your exhibits need attention—they do. The real question is: what kind of attention do they need?


The Keep, Fix, or Farewell Framework

Think of this as triage for your museum floor. Not every exhibit problem requires the same solution, and treating them all the same way is how you end up either throwing away perfectly good exhibits or carrying dead weight.

Keep & Maintain: These are your workhorses. Visitors love them, they're holding up well, and they just need regular care. Oil the gears, replace the worn rope, refresh that label copy. This is routine maintenance, not crisis management.

Fix & Refresh: These exhibits still have good bones, but they need real intervention. Maybe the concept is solid, but the execution has worn thin. Maybe visitor behavior has changed since you installed it. These need intentional work, but they're worth saving.

Farewell & Replace: This is the "tough love" category. Some exhibits have simply run their course. The technology is obsolete, the maintenance burden is crushing your staff, or visitors just walk past it without a second glance.


Ask the Hard Questions

Before you decide which category each exhibit falls into, gather some real data:

Is it still being used as intended?  Stand and watch for twenty minutes. Are visitors actually engaging with it, or just triggering it accidentally while reaching for the hand sanitizer dispenser?

What's the maintenance burden? Track how many staff hours per month go into keeping this thing functional. If your educator is spending five hours weekly unjamming the marble run, that's not an exhibit—that's a part-time job.

Does it still serve your visitors?  Museums change, neighborhoods change, audiences change. An exhibit that worked brilliantly in 2015 might feel irrelevant now, and that's okay.

What would repair actually cost? Not just parts and materials—include staff time, opportunity cost, and the very real possibility that you'll be having this same conversation again in six months.


Low-Cost Refresh Strategies (My Favorite Part)

Here's where scrappy museum thinking really shines. You don't always need a capital campaign to breathe new life into an exhibit.

Surface Solutions: Sometimes it's as simple as replacing a worn tabletop, painting a scuffed frame, or recovering a cushion. Fresh surfaces signal "cared for" to visitors.

Graphics Refresh: New labels, updated colors, contemporary fonts. You'd be amazed at how much visual fatigue contributes to "exhibit invisibility." A $200 graphics order can make a five-year-old exhibit feel new.

Add Challenge Layers: Your gear table is fine, but visitors master it in thirty seconds. Add prompt cards with new challenges: "Can you make the gears spin backwards?" "Build the tallest tower that still turns." Fresh engagement without rebuilding anything.

Swap the Variables: Keep the structure, change what visitors manipulate. Your shadow wall works great—rotate which objects cast shadows with the seasons. Your water table is solid—swap out the boats for different designs every quarter.

Strategic Component Replacement: Replace just the tired piece while keeping everything else. The pulley system is great, but the buckets are cracked? New buckets are cheaper than a new exhibit.



Red flags that signal an exhibit needs to go:

- Repair costs approaching 60-70% of replacement cost

- Maintenance demands are preventing you from developing new work

- Safety concerns that can't be fixed without gutting the whole thing

- Visitor engagement has dropped to near zero despite refresh attempts

- The underlying concept no longer aligns with your mission

Decommissioning doesn't mean failure. It means you're making space for something better.

The graceful exit: Document what worked and what didn't. Photograph it. Save components that might be useful elsewhere. If it served visitors well for years, honor that. Then let it go.

Repurpose what you can: That sturdy frame might become your next exhibit's foundation. Those motors could drive something new. The plexiglass always has another use. Museums should be experts at adaptive reuse.


Make This Manageable

Don't try to evaluate your entire museum in one week. Pick a gallery or a zone. Spend an afternoon observing, taking notes, and being brutally honest. Then make decisions exhibit by exhibit.

Create three literal lists: Keep, Fix, Farewell. Assign realistic timelines. Fix doesn't mean "someday when we get a grant." It means Q2 2026 with a specific plan.

The museums that feel fresh and vital aren't necessarily the ones with the newest exhibits. They're the ones where someone is paying attention, making thoughtful decisions, and refusing to accept "that's just how it is" as an answer.

So walk your floor with fresh eyes this month. Your exhibits (and your visitors!) will thank you.




Don't miss out on any ExhibiTricks posts! It's easy to get updates via email or your favorite news reader. Just click the "Sign up for Free ExhibiTricks Blog Updates" link on the upper right side of the blog.

Paul Orselli writes the posts on ExhibiTricks. Paul likes to combine interesting people, ideas, and materials to make exhibits (and entire museums!) with his company POW! (Paul Orselli Workshop, Inc.) Let's work on a project together!

If you enjoy the blog, you can help keep it free to read and free from ads by supporting ExhibiTricks through our PayPal "Tip Jar"

Monday, June 23, 2025

What Fixing Broken Exhibits Has Taught Me About Smart Design


Let me paint you a picture. It's Tuesday morning, and the school groups are due to arrive in an hour. Your star interactive exhibit—the one that took six months to design and three months to build—is making that clicking sound again. You know, the one that means "expensive repair visit" in exhibit language.

Meanwhile, that simple wooden flip-book station you built as a "temporary" solution five years ago? Still going strong, still engaging visitors, and the only maintenance it needs is occasionally tightening a screw.

After four decades of watching exhibits live, die, and get resurrected more times than a soap opera character, I've learned that maintenance-friendly design isn't about dumbing things down—it's about respecting the brutal realities of public use.



The Immortals: Exhibits That Refuse to Die

Simple Mechanical Interactives: Hand cranks, pulleys, lever systems, rotating drums. These workhorses continue to operate effectively because they utilize principles that have proven successful since the Industrial Revolution. When they break, any competent handy person can fix them.

Magnetic Systems: Those "build your own molecule" exhibits with magnetic atoms? Nearly indestructible. Drop-proof and child-proof, with the only moving parts being the magnetic pieces themselves.
 
Gravity-Fed Demonstrations: Ball runs, catapults, pendulums. Physics does the work, not motors. When something goes wrong, it's usually obvious and can be easily fixed.



The Universal Laws of Exhibit Entropy

Law #1: If It Can Be Touched, It Will Be Touched Incorrectly
Design for the visitor who will push when they should pull, lean when they should stand, and somehow find the one way to use your exhibit that you never imagined.

Smart design response: Make the "wrong" way to interact either impossible or harmless. You can't push in the wrong direction if the mechanism only moves one way.


Law #2: Children Are Tiny Engineers of Destruction
Not maliciously—they're just incredibly effective at finding failure points. They apply force in unexpected directions, use exhibits as climbing equipment, and have an uncanny ability to separate components you thought were permanently attached.

Smart design response: If a six-year-old can break it, assume they will. Design accordingly.


Law #3: The Most Popular Exhibits Wear Out Fastest
Success breeds its own problems. That hands-on station that everyone loves? It's getting 10x the use you planned for.

Smart design response: Build for 5x your projected traffic, then add safety margins.


Law #4: Complex Repairs Happen at the Worst Possible Times
Murphy's Law applies doubly to museum exhibits. The touchscreen will fail right before the VIP donor tour.

Smart design response: Design for graceful degradation. When part of the exhibit fails, the rest should still function.





The Modular Mindset

Think Lego, not sculpture. Design exhibits as systems of replaceable components rather than integrated artworks.
 
Component Accessibility: Can you reach every part that might need maintenance without dismantling half the exhibit? If not, redesign.

Standard Fasteners: Use screws and bolts that are readily available at any hardware store. Avoid proprietary connectors that require special orders from manufacturers who might not exist in five years.
 
Diagnostic Simplicity: When something stops working, can a non-expert quickly identify the problem? Visual indicators, clear troubleshooting steps, and logical component organization save countless hours.



The Long Game

Maintenance-friendly design isn't about creating boring exhibits—it's about creating exhibits that can continue to engage visitors year after year. The most innovative interactive in the world is useless if it's broken half the time.

The goal isn't to eliminate maintenance, but to make it predictable, manageable, and affordable. Design exhibits that age like fine wine, not like forgotten leftovers.

Visitors don't care how clever your engineering is—they care that the exhibit works when they want to engage with it. Design for reliability, and the innovation will take care of itself.



What's your most maintenance-friendly exhibit success story? Or your biggest maintenance nightmare that taught you valuable lessons? Share your war stories in the "Comments" Section below—we can all learn from each other's triumphs and disasters.
 


Don't miss out on any ExhibiTricks posts! It's easy to get updates via email or your favorite news reader. Just click the "Sign up for Free ExhibiTricks Blog Updates" link on the upper right side of the blog.

Paul Orselli writes the posts on ExhibiTricks. Paul likes to combine interesting people, ideas, and materials to make exhibits (and entire museums!) with his company POW! (Paul Orselli Workshop, Inc.) Let's work on a project together!

If you enjoy the blog, you can help keep it free to read and free from ads by supporting ExhibiTricks through our PayPal "Tip Jar"

Thursday, September 12, 2019

Leave No Holes!


It's interesting to me how often in museums I visit  (especially places with lots of hand-on exhibits) that there are "holes" in their exhibits or exhibit galleries.

By this, I mean that some part of an exhibit (or an entire exhibit piece) was sufficiently annoying, or problematic to keep repairing, and so was simply removed -- without providing any sort of replacement activity or substitute exhibit component.

This often leads to extremely confused visitors looking for tools or parts of an activity referred to in an exhibit label that are no longer physically there.

Believe me, I know from hard-won experience how difficult it can be to maintain a large set of interactive exhibits, but for the sake of your visitors please LEAVE NO HOLES!



Don't miss out on any ExhibiTricks posts! It's easy to get updates via email or your favorite news reader. Just click the "Sign up for Free ExhibiTricks Blog Updates" link on the upper right side of the blog.

Paul Orselli writes the posts on ExhibiTricks. Paul likes to combine interesting people, ideas, and materials to make exhibits (and entire museums!) with his company POW! (Paul Orselli Workshop, Inc.) Let's work on a project together!

If you enjoy the blog, please help support ExhibiTricks through our PayPal "Tip Jar"